How to Spot an ACX Bot

When you get into trouble with ACX or Audible and you start receiving silly, slightly off-topic messages you may be chatting with an ACX bot

high angle photo of a robot
An ACX Bot?
Photo by Alex Knight on Pexels.com

Silly, slightly off-topic answers are a strong hint that you are writing to an ACX bot!

In case you haven’t read the previous article on my recent experience with ACX, I’ll give you a brief resume before talking about how to spot an ACX bot.

ACX accused me of fraudulent audiobook sales in June last year. They don’t discuss it with you, or even give you an opportunity to ask questions, explain, or even apologise. You are guilty and you are scum.

End of story.

Fraudulent Claims of Fraudulent Sales?

Well, I hoped that it was, anyway. Then a few days ago, almost exactly a year later, I received an email from Audible saying that 12 of my audiobooks had shown traits of further fraudulent sales. They actually showed me the list, which really surprised me. However, I have never promoted eight of those twelve ever, because they were volumes 16-23 in a series and authors always promote the first three or five even. I want readers to start my series on volume one, not volume 18! It makes obvious sense, right?

However, the same person had narrated all twelve of the books.

So, having been told that my account was to be closed, I wrote to the 124 narrators of my 174 audiobooks using the ACX message board.

ACX Bot

The next day, I received a very shirty letter from a DEBRA from ACX. It was very long-winded, and slightly off-topic, but basically it told me in dodgy legalese about the consequences that I could face, if I continued to threaten ‘my narrators’.

I asked ACX/Audible to show me the threats, but am still awaiting a reply after two months. That is typical ACX/Audible high-handedness. All I did was inform the narrators that the books that they had worked so hard on would disappear in a puff of wind when my account was eventually closed.

Many contacted me.

So did Debra.

However, not with a reply to my previous question, but with even more ludicrous threats. I called her out again , but the cycle repeated… four times in all!

Then the penny dropped. Debra could not read or react in a human manner because ‘she’ is an ACX bot.

On the fifth stupid email, I wrote only that discussing such matters with ACX bots no longer interested me. That was two months ago and I have not heard from Debra since.

I can imagine a group of spotty, spineless, youths in Silicone Valley having a great laugh at my expense for trying to discuss any serious topic with an ACX bot. However, emails containing stodgy, slightly off-topic, seemingly automated text littered with dodgy legalese that do not answer concerns that you have previously brought up are examples of how I think that you can work out how to spot an ACX bot.


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Chalita Majang
Chalita Majang

Chalita took over from Owen Jones as the owner of this blog, because Mr. Jones wanted to devote more time to writing, while Chalita wanted to get into blogging and help readers and writers to follow their passion for books.
Chalita is new to blogging and reviewing books, but she is learning quickly and is eager to help.
'If I cannot help directly, I know that I can always call on Owen', she says. 'Owen has vast experience in reading and writing books, and has more than a thousand books registered in his name at the British Library'.
The dog, Angun, which means Grape or Grapes in Thai, was an eighteenth birthday present from a friend. She was a lovely dog in every way imaginable, but was killed shortly after giving birth to and raising her first brood of puppies. She is sadly missed, and hasn't been replaced.
'A new dog just wouldn't be the same', she said sadly.
Anyway, times have changed, and Chalita now has a demanding job in Bangkok.
'I will be devoting as much time as I can to running the blog though', she said earnestly. 'And, if I see that people like my style of blogging, then I will rearrange my life a little in order to devote more time to it. I love reading and interacting with people anyway, so that wouldn't be a hardship. I suppose that I have to wait for the older visitors to get used to my style, and to try to attract new people who will come here for me.
'If you have any ideas about what you would like to see on this blog, please drop me a line' :-)
In the meantime, the format of Megan Publishing Services will remain roughly what it is now - a resource for readers and writers and a showcase for the books of Welsh writer Owen Jones.
Owen Jones has written fifty-odd novels in various genres mostly set in Wales, Spain and Thailand (the three countries where he spends most of his time). Similarly, many of his books have an element of the supernatural or paranormal, but not all of them, since he has a 700,000-word fictional biography, a spy thriller and military drama. Mr. Jones is strong on series. He only has a couple of stand-alone novels.

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